An updated version of the book is newly available as part of my Almost Free Kindle titles both in the UK and in the USA.
For a list of all the ways technology has failed to improve the quality of life, please press three.
Alice Kahn, US author, journalist
When all else fails, read the instructions.
While modern technology has given people powerful new communication tools, it apparently can do nothing to alter the fact that many people have nothing useful to say.
Lee Gomes, US journalist
Conversations are the way knowledge workers discover what they know, share it with colleagues, and in the process create new knowledge for the organisation. The panoply of modern information and communication technology – for example, computers, faxes, email – can help knowledge workers in this process. But all depends upon the quality of the conversations that such technologies support.
Alan Webber, US editor, author, presenter (b. 1948)
Increasing access to technology improves overall wealth, but also exacerbates inequality, because access benefits the information-rich the most.
John Browning, US scientist, author
The most exciting breakthroughs of the 21st century will not occur because of technology but because of an expanding concept of what it means to be human.
John Naisbitt & Patricia Aburdene, US futurist authors (Naisbitt b. 1929; Aburdene b. 1968)
Like it or not, we are entering a phase in which the economy is dominated by technology – therefore dominated by increasing returns and by permanent transience instead of equilibrium.
W Brian Arthur, Irish economist (b. 1945)